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SAP Training & Internship Services: Terms & Conditions
Welcome to our comprehensive SAP training and internship programme. Before proceeding with your enrolment, please carefully review our terms and conditions outlined below regarding payments, refunds, and service usage.
Our terms govern all aspects of your participation, including course access, certification requirements, intellectual property rights, and code of conduct. By enrolling in our programme, you agree to abide by these conditions and acknowledge that failure to comply may result in termination of services without refund.
We provide industry-standard SAP training with experienced instructors and real-world projects. Internship placements are subject to performance evaluation and availability. All training materials are provided for personal educational use only and may not be distributed or shared with third parties.
Payment Requirements & Methods
Full Payment Required
All training and internship fees must be paid in full prior to accessing any course materials, SAP systems, or mentorship services, unless you have an approved instalment plan in place with our finance team.
Payment verification typically takes 1-3 business days to process. Once confirmed, you will receive access credentials via email with detailed instructions for accessing our learning portal.
Accepted Payment Methods
We accept payments via bank transfer, credit/debit cards, PayPal, Stripe, and invoicing options for corporate clients. All transactions are secured with industry-standard encryption protocols.
Corporate Billing
For organizations enrolling multiple employees, we offer streamlined corporate billing options with consolidated invoicing. Companies may request extended payment terms subject to credit approval and history.
Corporate clients benefit from dedicated account management and customized billing cycles aligned with your organization's financial processes.
International Payments
For international students and businesses, we accept payments in multiple currencies. Please note that currency conversion rates are determined at the time of transaction processing, and any bank conversion fees are the responsibility of the payer.
Wire transfers from international accounts typically require additional processing time of 3-5 business days.
Flexible Payment Options
Instalment Plans
We offer flexible payment plans to accommodate various financial situations. These plans allow you to spread the cost of your training over agreed-upon intervals, making high-quality SAP education more accessible. Payment schedules can be arranged in monthly, quarterly, or custom timeframes depending on your course selection and budget constraints. A small administrative fee may apply for extended payment plans beyond three months.
Corporate clients can arrange special payment terms aligned with their fiscal periods and training deployment schedules. All instalment plans require a minimum initial deposit of 25% of the total course fee.
Payment Compliance
Missed payments may result in immediate suspension of your account and access to all training materials. For significant payment defaults, we reserve the right to pursue legal recovery of outstanding amounts plus associated costs. We send payment reminders 7 days before each scheduled payment date to help you maintain compliance with your agreed payment schedule.
If you anticipate difficulties meeting a payment deadline, please contact our finance team at least 5 business days in advance to discuss potential adjustments to your payment plan. Late payment fees of 5% apply to any payment received more than 3 business days after the scheduled date. Three consecutive missed payments will result in termination of your training access and the full remaining balance becoming immediately due.
Special Arrangements
We understand that financial circumstances can change. Hardship provisions are available for students experiencing unexpected financial difficulties. These are assessed on a case-by-case basis and may include payment holidays or revised payment schedules without additional administrative fees.
For unemployed individuals pursuing SAP certification to enhance job prospects, we offer special deferred payment options with verification of employment status. Group enrollments of three or more students from the same organization qualify for additional payment flexibility, including extended payment terms and reduced administrative fees.
Refund Policy: 7-Day Cooling-Off Period
We offer a 7-day cooling-off period from the date of purchase, during which you may request a full refund of your payment. This consumer protection measure gives you time to review our training materials and determine if they meet your professional development needs.
Your refund request will be processed promptly, typically within 5-7 business days of approval, with funds returned to your original payment method. Please note that refund eligibility is subject to the following conditions:
  • You have accessed less than 10% of the course materials
  • You have not attended any live training sessions
  • You have not utilised SAP system access credentials
This policy ensures fair usage of our premium educational resources while providing you with adequate time to evaluate the suitability of our programs for your career goals.
To request a refund during this period, please contact our support team at support@erptoren.co.uk with your full name, purchase date, and enrolment details. Our team will guide you through the refund process and address any questions you may have.
Refund Limitations
14-Day Absolute Limit
Regardless of usage or access level, no refunds will be granted after 14 calendar days from the date of enrolment. This policy ensures fair resource allocation and planning for all participants. The 14-day period begins on the day of purchase and includes weekends and holidays. This strict timeline allows us to maintain course integrity and allocate resources efficiently for the benefit of all students.
Access Invalidates Refund
Once you have accessed SAP systems, attended live sessions, or viewed course recordings, full refunds are no longer available due to the value already delivered. This includes any login to the SAP training environment, participation in Q&A sessions, or downloading of course materials. Partial refunds may be considered on a case-by-case basis depending on the extent of course utilization and are subject to a processing fee of 25% of the original payment amount.
Non-Refundable Internships
Due to limited availability and resource allocation, internship fees cannot be refunded once SAP access has been granted or mentorship sessions have commenced. This policy exists because each internship position is reserved exclusively for you, preventing other candidates from securing that opportunity. Additionally, substantial resources are allocated for your mentorship, project assignments, and system access preparation. In exceptional circumstances such as documented medical emergencies, we may offer a deferral option rather than a refund.
Deferral and Chargeback Policies
One-Time Deferral Option
If you are unable to commence your training or internship on the scheduled date, we offer a one-time deferral option. You may transfer your enrolment to another cohort starting within 3 months of your original start date.
Deferral requests must be submitted in writing at least 7 days before your scheduled start date to ensure proper processing and resource allocation.
Chargeback Policy
Unauthorised chargebacks through your payment provider are considered a breach of our terms and may result in legal action. All payment disputes must be addressed directly with our support team at support@erptoren.co.uk before initiating any chargeback proceedings.
Chargebacks negatively impact our ability to provide quality training services and are reserved for legitimate cases of fraud. If you experience issues with our services, we are committed to resolving them through our formal complaint process, ensuring fair treatment for all parties involved.
In cases where a chargeback is initiated without prior communication, we reserve the right to suspend access to all training materials and services pending resolution. Additionally, administrative fees may be applied to cover the costs associated with managing unauthorized payment disputes.
Agreement Acceptance
Payment as Acceptance
By enrolling in our SAP training or internship programme and submitting payment, you explicitly accept and agree to all terms and conditions outlined in this document, including payment requirements and refund limitations. This acceptance is considered final and binding upon completion of the payment process, regardless of whether you have read the document in its entirety. Your payment serves as digital confirmation of your consent to abide by all provisions detailed herein, including those related to programme modifications, attendance requirements, and intellectual property rights.
Legally Binding Terms
These terms constitute a legally binding agreement between you (the participant) and ERP Toren Ltd. We recommend reviewing all terms carefully before proceeding with enrolment and payment. The agreement is governed by the laws of the United Kingdom and any disputes arising from this agreement shall be resolved through arbitration in accordance with UK law. By proceeding with payment, you acknowledge that you have legal capacity to enter into contracts, are at least 18 years of age or have obtained guardian consent, and understand that violation of these terms may result in termination of services without refund and potential legal action where applicable.
Contact Our Support Team
If you have any questions about our payment terms, refund policies, or require clarification on any aspect of our training and internship services, please contact our dedicated support team.
Our representatives are available Monday through Friday, 9:00 AM to 5:30 PM GMT, to assist you with any queries or concerns regarding your enrolment, payments, or programme details.
When contacting us, please provide your full name, enrolment ID (if applicable), and a detailed description of your query to help us serve you more efficiently. Our team is committed to responding to all enquiries within 24 business hours.
For urgent matters related to ongoing training sessions or technical issues during the programme, please use the Live Chat option for immediate assistance. For documentation requests, refund enquiries, or detailed programme information, email is the preferred contact method.